Personal Information collected
We only collect personal information that you have consented to provide to us. We limit the intake of your personal information to what is necessary for the purposes of establishing, managing and maintain our relationship with you. For example, personal information may be collected when evaluating or submitting questions, comments or suggestions, and may include, but is not limited to, identifying information such as your first name, last name, postal address, telephone number and email address, as well as demographic information such as your age, gender, nationality, education level, etc.
Intended use of the personal information
We could use your personal information for the following purposes:
- Identify you as a user for our website and as client, where applicable;
- Establish and maintain our business relationship with you;
- Provide you with service on an ongoing basis;
- Improve our services including the use of this website;
- Contact you in case of questions, comments or suggestions;
- Provide you with information with respect to services that may be of interest to you;
- Prevent errors and fraud; and
- Comply with our legal obligations.
Your personal information will not be used for purposes other than those described above, unless we obtain your consent or to the extent permitted or required by law.
Use of cookies
We use cookies to improve your browsing experience and to better understand how you use our website. Cookies are small files that are stored on your computer when you visit our website. They contain information such as language and certain browsing habits. This data is used for statistical purposes, as well as to activate certain functionalities and facilitate your browsing. The information collected as cookies always remains confidential. You can disable or block cookies by configuring your browser settings.
Links to other websites
Our website may from time to time offer hyperlinks to other websites. The information exchanged on these sites is not subject to our Confidentiality Policy, but to the Confidentiality Policy, if any, of those external sites. Where applicable, we invite you to read the Confidentiality Policy of those sites prior to providing them with your personal information.
Retention period
Your personal information is kept only for the time corresponding to the purposes for which it was collected unless a longer retention period is required or permitted by law.
Condition for access, rectification or withdrawal
Once we ascertained your identity, you may request to see the personal information we have about you, as permitted, or required by law. In certain circumstances, a written request from you may be necessary.
If there are any changes to be made to your personal information, it is best to contact us quickly by telephone or email in order to keep your file and our database up to date.
Contact details of the person responsible for the protection of personal information
For any questions regarding the processing or updating of your personal information, or to express any concerns in this regard, please contact us via the following email address: confidentialite@equipesoutienfamille.com or through the following postal address: 343 Notre-Dame, Gatineau, QC J8P 1L3
The person responsible for the protection of personal information within our organisation will contact you within thirty (30) days following receipt of your email or inquiry by mail.
Update to the above Policy
We may change the content of this Privacy Policy at any time. Therefore, we invite you to consult it regularly, in order to remain informed of our most recent version.
This version was updated on November 3, 2023.
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